Shipping policy
Shipping Policy
At massagerpillow.store, we are committed to delivering your order quickly, safely, and efficiently—no matter where you are in the world.
To ensure fast delivery, we ship from multiple global warehouses located in North America, Europe, and Asia based on product availability and your shipping address.
All products go through strict quality checks before dispatch to guarantee customer satisfaction.
Shipping Methods & Carriers
We partner with reliable shipping carriers such as DHL, FedEx, UPS, and local postal services depending on your location.
All orders are shipped using secure and trackable shipping methods.
Estimated Delivery Time
Order Processing: 1–3 business days
Delivery Time: 5–10 business days (depending on destination)
Please note that delivery times may vary due to holidays, customs processing, or courier delays.
During peak seasons or promotional periods, slight delays may occur.
Customs, Duties & Taxes
International shipments may be subject to customs inspections.
In most cases, no additional fees are required. However, if any customs duties or taxes are applied by your local authorities, they are the responsibility of the customer.
By placing an order, you agree to allow massagerpillow.store and its shipping partners to manage customs clearance on your behalf if necessary.
Order Tracking
After your order is shipped, a tracking number will be sent to your email address.
Please allow 2–5 business days for tracking updates to become visible.
If you cannot find your tracking email, please check your spam or junk folder.
Split Shipments
For faster delivery, items in your order may be shipped separately from different warehouses.
This means you may receive multiple packages at different times.
Returns & Undelivered Orders
If a package is returned due to incorrect address details or failure to collect the parcel, the customer may be required to pay for reshipping.
Refunds for returned items will be processed excluding original shipping fees.
For returns, we recommend using trackable shipping methods, especially for items valued over $60
FAQ
Incorrect Address / Lost Package
Please ensure your shipping details are correct before placing your order.
If an incorrect address is entered, contact us within 2 hours.
If your package is returned:
You may request reshipment (additional cost may apply)
Or receive a refund excluding shipping fees
Shipping Fees
Shipping charges (if applicable) are non-refundable once the order has been shipped.
Additional customs charges may apply depending on your country.
Tracking Issues
Tracking updates may not appear immediately after shipment.
If your tracking status shows no updates after 5 business days, please contact us.
Will My Order Arrive Together?
Not always. Orders may be split into multiple shipments to ensure faster delivery.
Order Cancellation
Orders can be canceled within 4 hours of purchase.
To cancel, email us with the subject line:
“ORDER CANCELLATION”
Once processing has started, cancellations are no longer possible.
Need Assistance?
We’re here to help!
📧 info@massagerpillow.store
Our support team is ready to assist you with any questions regarding your order.